Muhammad Ishfaq
IT Technical Support Analyst & Data Analytics Professional
📍 Lahore, Pakistan
Driving operational efficiency through data-driven solutions and technical excellence
About & Expertise
Transforming complex technical challenges into streamlined solutions
My Story
Accomplished IT professional with expertise in technical support, data analytics, and FinTech operations. I specialize in optimizing payment processing systems, conducting root cause analysis, and delivering data-driven solutions that enhance operational efficiency and customer satisfaction.
With a strong foundation in both theoretical knowledge and practical application, I bridge the gap between complex technical requirements and business objectives, ensuring seamless integration and optimal performance across all projects.
Core Expertise
University of Engineering & Technology, Lahore
CGPA: 3.388/4.0
Government College University, Faisalabad
CGPA: 3.05/4.0
Professional Experience
A journey through innovative IT solutions and technical excellence across diverse industries
I2C Inc.com
Led FinTech operations with focus on payment processing optimization, data analysis, and quality assurance across the software development lifecycle.
- Optimized payment processing systems for enhanced transaction efficiency
- Conducted comprehensive data analysis using SQL for business insights
- Managed QA testing protocols across full SDLC implementation
- Streamlined FinTech operations reducing processing time by 30%
White Stairway Consulting
Managed comprehensive website operations while providing multi-channel technical support and developing high-performance websites with optimized user experiences.
- Managed full-scale website operations ensuring 99.9% uptime
- Provided seamless multi-channel customer support solutions
- Developed high-functioning websites with optimized UX design
- Improved website performance metrics by 45% through optimization
HAYO TELECOM
Specialized in managing global VoIP interconnections and call routing configurations while maintaining exceptional service level agreements.
- Managed global VoIP interconnections across multiple regions
- Configured advanced call routing systems for optimal performance
- Achieved 95% SLA compliance rate consistently
- Reduced network downtime by 40% through proactive monitoring
Skills & Technologies
Technical proficiency across diverse domains with hands-on experience in modern tools and methodologies
Data & Analytics
-
SQL
Expert
-
Machine Learning
Advanced
-
Power BI
Advanced
-
R Programming
Intermediate
-
Statistics & NLP
Advanced
Technical Support
-
Troubleshooting
Expert
-
Quality Assurance
Advanced
-
SLA Management
Advanced
-
CRM Systems
Intermediate
-
ITIL Framework
Advanced
Development & Tools
-
Python
Expert
-
Java
Intermediate
-
API Testing
Advanced
-
Postman
Advanced
-
Jira & Zendesk
Advanced
Infrastructure
-
VoIP Systems
Advanced
-
Network Administration
Advanced
-
AWS Cloud
Intermediate
-
System Administration
Advanced
Business Intelligence
-
Financial Reporting
Advanced
-
Forecasting
Advanced
-
Digital Marketing
Intermediate
-
Critical Thinking
Expert
Ready to Drive Your Next Project Forward?
Let's discuss how my expertise in IT support, data analytics, and FinTech operations can contribute to your team's success.
Location
Based in Lahore, Pakistan
Available Worldwide✨ Open to remote and hybrid opportunities